Returns and complaints

  • RETURNS

The buyer has the right to withdraw from the contract within 14 days from the date of possession of the product. The product must be new without signs of use.

Step by step:

  1. Please inform us of your wish to withdraw from the contract within 14 days of receiving the product.

    a) by e-mail to fsi-technology@wp.pl

    OR

    b) by post to the address FSI TECHNOLOGY SC, ul. Ogrodowa 29, 64-300 Nowy Tomyśl


  2. Prepare the product and the original proof of purchase

  3. Fill out the return form, you can download it here:

    - in *.DOC format here / Return form - WORD /

    - in *.PDF format here / Return form - PDF /

  4. Pack everything securely and send it by registered mail (e.g. registered letter or courier) to the following address:

    FSI TECHNOLOGY SC
    RETURNS AND COMPLAINTS
    29 Ogrodowa Street
    64-300 Nowy Tomysl

  • COMPLAINTS

The goods offered in the online store fsi-technology.pl are brand new and for all purchased in the store the Buyer has rights due to the non-conformity of the goods with the contract. All regulations regarding the warranty can be found in the Store Regulations in paragraph § 7 at the address: http://fsi-technology.mysky-shop.pl/news/n/209/Regulamin . We encourage you to familiarize yourself with the detailed information regulating the warranty law.

Step by step

  1. Prepare the product and proof of purchase or other proof of purchase in our store, e.g. bank transfer confirmation

  2. Fill out the complaint form, you can download it here:

    - in *.DOC format here / Complaint form - WORD /

    - in *.PDF format here / Complaint form - PDF /

  3. Pack everything securely and send it by registered mail (e.g. registered letter or courier) to the following address:

    FSI TECHNOLOGY SC
    RETURNS AND COMPLAINTS
    29 Ogrodowa Street
    64-300 Nowy Tomysl

  4. The seller will consider the complaint within 14 days from the date of its receipt.

  5. The response to the complaint is sent to the e-mail address provided by the Buyer or to the traditional postal address.